Technical Library
From white papers to data sheets and solution brochures, keep up to date with all things technical in our online Library.
BOTTER
CHATBOT & MESSAGINGThe IstTek Botter solution is a virtual chatbot based on Natural Language Processing (NLP) which is designed to understand and realistically simulate agent conversations as a result of the pre built data base. In essence the Chatbot enhances your business and gives you an extra pair of hands that doesn't require time off or monitoring.
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CX INFINITY
CUSTOMER EXPERIENCE & MESSAGING PLATFORMStaying up to date with the latest Contact Centre & Customer Experience technology whilst managing a tight budget can seem like a never ending hopeless mission. CX Infinity transforms your legacy Contact Centre solution into a true Omichannel experience & therefore enhances your existing investment.
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HIVE
CUSTOMER FEEDBACK MANAGERHive gives you an intuitive insight into your customers journey through a fully integrated omnichannel platform. The customer experience is captured with a holistic 360 view across all channels and customer campaigns.
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SDR
SOCIAL DATA ROUTEREngage directly with your social media followers, stay tuned and connected with SDR. Respond to multiple social media channels within your agent desktop view for one unified, easy to manage queue.
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iVision
WALLBOARD & DIGITAL SIGNAGE SOLUTIONThe iVision solution from IstTek provides a visual representation of the Contact Centre's performance. It is end point agnostic and gives advanced real-time performance monitoring & statistics with the benefit of gamification to empower& motivate your team.
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NOVELVOX
UNIFIED AGENT DESKTOPIstTek's Unified Agent Desktop solution offers a unique set of products designed to streamline your agent process. From the Unified Agent Desktop to Mobile Agent Applications, these solutions will enhance your existing technology investment & save on average handling time (AHT) for your customers.
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