Technical Library

Technical Library


From white papers to data sheets and solution brochures, keep up to date with all things technical in our online Library.

BOTTER

CHATBOT & MESSAGING

The IstTek Botter solution is a virtual chatbot based on Natural Language Processing (NLP) which is designed to understand and realistically simulate agent conversations as a result of the pre built data base. In essence the Chatbot enhances your business and gives you an extra pair of hands that doesn't require time off or monitoring.


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hivecfm

CUSTOMER FEEDBACK MANAGER

Hive gives you an intuitive insight into your customers journey through a fully integrated omnichannel platform. The customer experience is captured with a holistic 360 view across all channels and customer campaigns.


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NOVELVOX

UNIFIED AGENT DESKTOP

IstTek's Unified Agent Desktop solution offers a unique set of products designed to streamline your agent process. From the Unified Agent Desktop to Mobile Agent Applications, these solutions will enhance your existing technology investment & save on average handling time (AHT) for your customers.


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CX INFINITY

CUSTOMER EXPERIENCE & MESSAGING PLATFORM

Staying up to date with the latest Contact Centre & Customer Experience technology whilst managing a tight budget can seem like a never ending hopeless mission. CX Infinity transforms your legacy Contact Centre solution into a true Omichannel experience & therefore enhances your existing investment.


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iVision

WALLBOARD & DIGITAL SIGNAGE SOLUTION

The iVision solution from IstTek provides a visual representation of the Contact Centre's performance. It is end point agnostic and gives advanced real-time performance monitoring & statistics with the benefit of gamification to empower& motivate your team.


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Ozonetel CloudAgent

Omnichannel Contact Centre as a Service

Whether you are looking to transform your existing on-premise contact centre solution by adding all of the benefits of a feature rich cloud solution, or looking to build an entirely pure cloud based solution, CloudAgent provides the flexibility, scalability, and functionality every business requires in order to achieve optimal results in customer contact and satisfaction.


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Ozonetel CloudAgent Dialler Data Sheet

TYPES & BENEFITS OF USING A DIALER

Autodialer software for today's Contact Centre


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SDR

SOCIAL DATA ROUTER

Engage directly with your social media followers, stay tuned and connected with SDR. Respond to multiple social media channels within your agent desktop view for one unified, easy to manage queue.


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Yactraq

SPEECH ANALYTICS & AUDIO MINING

Utilise your customer service or contact centre contact data to monitor and improve operational and strategic business outcomes. Yactraq’s speech analytics solution enables businesses to monitor every minute of every call across multiple use cases to provide high impact solutions at unrivalled speed, cost, and scale.


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