Social Data Routing

IstTek’s Social Data Router does exactly what it says on the tin. It routes all social media contact through to your existing agent desktop in one easy to manage queue.
  • Free up your agents time by managing all social media interactions via your existing agent desktop view.

  • Allows multiple interactions at any one time with one universal queue, resulting in an efficient controlled feed & complete view.

  • The easy SDR connector enables customer interaction data to be pulled through to your reporting engine for ease of analysis.

  • Capture a wider audience by communicating across a diverse, current range of channels that are ever evolving.

Whether it be images, comments, or private messages
all content can be responded to, tracked and reported on.

Fully integrated reporting covering all interactions
(Summary interactions report, detailed Interactions report, Agent Activities report)

Ability to Post (Caption, Image, Time Stamp)
Comment (Username, Text, Like, Time Stamp)
Add Comment, Reply
Delete Comment
Emoji Support
Multi – Language Support

With SDR, your customers receive the same level of professionalism and consistency across your favourite social media platforms.