Boris started IST Networks in October 2008, he then joined IstTek in August 2020 as Managing Solutions Consultant. Boris has over 18 years’ experience, 12 of those years he has spent within the contact centre & customer experience arena. Boris, together with his team have designed, built, and implemented some of the largest contact centre systems in the Middle East serving millions of customers daily.
In 2018 Boris wrote his first book ‘Your Call Is Important to Us’ the book is a quick and easy guide to help organisations understand the evolution of the contact centre, the technology used, and customer experience journey. The book was published in early 2020 by Amazon and is available in both paperback and Kindle Edition.
Boris has his degree in automation & control systems from the National Aviation Academy, Baku, Azerbaijan. He currently lives in London with his wife and two children. Boris enjoys triathlon and open water swimming and regularly participates in local and international sport events.