NovelVox

Unified Agent Desktop


IstTek’s Novelvox solution offers a unique set of products designed to streamline your agent process. From the Unified Agent Desktop to Mobile Agent Applications, these solutions will enhance your existing technology investment & save on AHT for your customers.
  • Designed to enhance existing AVAYA, CISCO, Genesys & Five9 Contact Centre technology.

  • Find all customer information in one customisable, no code - drag & drop view.

  • Improve AHT, CSAT & Employee usability experience with one solution.

  • 24/7 professional software support

Out of the Box Features

Agent Performance Dashboard
Internal Chat capabilities
Call Tagging
Agent Scripting
Ticketing Gadget
Agent Phonebook
Interaction History
Supervisor Desktop Monitoring


Integrations

60+ built-in connectors for CRM, Ticketing, EMR/EHR, Banking, Legacy & Internal Database Solutions including SalesForce, Tibco, Ms Dynamics & many More with the Novelvox Universal Connector.