Hive CFM

Customer Feedback Manager

Hive gives you an intuitive insight into your customers journey through a fully integrated omnichannel platform. The customer experience is captured with a holistic 360 view across all channels and customer campaigns.

  • Truly omnichannel, working across all channels of communication including web chat, email, social media, native in-ap and Contact Centre.

  • Additional language support some of the most common, English, Arabic, French, Spanish, Turkish and Urdu.

  • Fully integrated & automated ‘Close-the Loop’ technology optomising the overall customer experience.

Hear, Interpret, View & Engage

NLP engine with sentiment & text analysis provide the ability to identify friction points and root cause. View powerful dashboards and drive action

Best in Class Survey Builder

HIVE drag & drop survey builder helps you create professional surveys with a variety of templates. The auto-targeting and segmentation engine enables organisations to engage with the right customers in the right manner. Surveys can be static, or dynamic (skip logic) and can be post-interaction or campaign based.

Dashboards & Reporting

Real-time interactive dashboard data for your stakeholders and management team. Set goals and customer effect scores to improve agent productivity. Role-based and customisable with the ability to drill-down to individual customer level. Monitor multiple KPIs at any time from anywhere and receive real-time notification updates on performance.