Staying up to date with the latest Contact Centre & Customer Experience technology whilst managing a tight budget can seem like a never-ending hopeless mission.
Deploying a CX Infinity solution alongside your legacy Contact Centre solution provides one system, one screen and equips your agents to accept communications from all channels and phone systems without toggling applications. It is in essence Omnichannel; without the need to replace your existing technology investment
Canned/Suggested Response AI Bot Support Customer Insight Integrated Agent Screen Pre/Post Survey, chat forms
Tag/Notes/Reminders Pre-defined response Templates Supervisor Assist Bulk Find & Reply Subject/Keywords based Routing Multi Lingual Support
Intelligent Routing based on interaction, channel, customer, skills & attribute Flexible Scripts with easy deployment CRM, Priority, Queue Jump capabilities.
WebRTC Audio & Video Compliant Recording - Audio & Video Co-Browsing
Comprehensive Dashboards Historical & Realtime reporting with Analytics Channel & Agent wise Reports with KPIs Transcripts & Recordings Interaction History (Email/Chat/SDM Transcripts)
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